Payment and Refund Policy
Last updated: 23 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of programming courses and related digital educational services offered through the website operated by deployvoxa. It covers online course enrollments, subscription-based learning modules, one-time purchases of programming tutorials, and any bundled digital resources such as code repositories or certification access. The policy governs transactions made by customers located in Malaysia and ensures compliance with the Consumer Protection Act 1999 and related e-commerce regulations. It does not extend to physical goods or in-person training sessions unless explicitly stated in a separate agreement.
Prices, Currencies, Taxes, and Any Additional Charges
All prices displayed on the website are in Malaysian Ringgit (MYR) unless otherwise indicated. Prices are inclusive of applicable sales and service tax (SST) at the prevailing rate of 8 percent where required under Malaysian law. Customers may encounter additional charges for currency conversion if paying from an international account, bank processing fees, or premium add-ons such as extended access periods or personalized mentorship sessions. deployvoxa reserves the right to adjust prices due to changes in tax legislation or operational costs, with advance notice provided on the website. No hidden fees are applied after checkout is completed.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Accepted payment methods include major credit and debit cards, online banking transfers via FPX, e-wallets such as Touch 'n Go and GrabPay, and any other gateways integrated on the checkout page. Payment authorisation occurs immediately upon submission of order details, with funds held until the transaction is confirmed. All payments are processed through secure, PCI-DSS compliant third-party providers to protect cardholder data. deployvoxa does not store sensitive payment information on its servers. Customers receive an email confirmation once authorisation succeeds.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A binding contract forms upon successful payment authorisation and issuance of a confirmation email containing order details, access credentials, and a unique transaction reference. This email constitutes acceptance of the order by deployvoxa. Customers should verify all details in the confirmation and contact [email protected] immediately if discrepancies arise. Access to course content is granted automatically after confirmation, subject to the terms of the applicable license agreement.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Protection Act 1999, customers in Malaysia generally have no statutory cooling-off period for digital content once access has been granted. However, deployvoxa offers a limited cancellation window of seven calendar days from the date of purchase for unused courses, provided no substantial content has been viewed or downloaded. Subscriptions may be cancelled at any time before the next billing cycle to avoid renewal charges. Cancellations must be requested in writing via the contact form on the Contacts page or by emailing [email protected].
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available only for courses that remain completely unaccessed and within the seven-day window. Exclusions include completed modules, downloaded resources, promotional bundles, gift purchases, and any services where customisation has occurred. Non-refundable items encompass certification fees, live workshop recordings, and subscription periods already utilised. Refunds are not granted for change of mind after content access begins or for failure to meet personal learning expectations.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must submit a written request to [email protected] or via the contact form, including the order number, full name, email address associated with the purchase, reason for the request, and proof of payment if available. Requests received within the eligibility period will be acknowledged within two business days. Incomplete submissions may delay processing. Customers are encouraged to retain all confirmation emails for reference during this process.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt, deployvoxa will inspect the account activity to verify eligibility, checking metrics such as login history and content progress. Approval or rejection decisions are communicated via email within five business days. If approved, a refund confirmation follows; if rejected, detailed reasons and any appeal options are provided. Customers may contact +60 13-920 5895 for clarification on decisions.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method used at purchase. Processing typically takes seven to fourteen business days, though credit card refunds may appear sooner depending on the issuing bank. Bank transfers or e-wallet refunds follow similar timelines. Customers are notified once the refund has been initiated. In cases of delays beyond twenty business days, customers should reach out to [email protected] for status updates.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital programming courses are non-returnable once downloaded or streamed. Subscriptions auto-renew unless cancelled prior to the renewal date. Promotional offers, including discounted annual plans or bundle deals, follow the same refund rules but may have shorter eligibility windows as specified at purchase. No partial refunds are available for partially completed subscription periods.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order cancellation, with customers notified to retry using an alternative method. Duplicate charges are investigated upon report to [email protected], and excess amounts are refunded promptly. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraudulent activity triggers immediate account review and cooperation with Malaysian authorities as required under the law.
Mandatory Consumer Rights in Malaysia That the Policy Cannot Exclude
This policy does not limit or exclude any rights available under the Consumer Protection Act 1999, the Sale of Goods Act 1957 as amended, or the Electronic Commerce Act 2006. Customers retain the right to pursue remedies through the Tribunal for Consumer Claims Malaysia or relevant courts for breaches of implied terms regarding quality and fitness of digital services.
Contact Route, Policy Changes, and Last-Updated Date
For questions regarding this policy, contact deployvoxa using the details on the Contacts page or by writing to Lot L1-E-4, Level 1, HIVE 5 (Enterprise 4), Taman Teknologi MRANTI, Bukit Jalil, 57000 Kuala Lumpur, Malaysia. This policy may be updated periodically to reflect changes in legislation or business practices. The most current version is always posted on the website, with the last-updated date displayed at the top of this page. Continued use of the site after updates constitutes acceptance of the revised terms.